How to Troubleshoot Draining Issues in a Hotpoint Washing Machine

HotpointHotpoint Washing MachineModerate⏱ 45 minutes - 1 hour

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Use this guide to troubleshoot a Hotpoint front-loading washing machine that leaves clothes wet, stays full of water, or won't drain at the end of a wash. The drainage filter, also called the coin catcher, traps coins, hair clips, lint, and other debris before they reach the drain pump. A blocked filter, blocked hose, or blocked household drain can stop the washer from emptying. This guide was written with a Hotpoint Aquarius washing machine, but other front-loading Hotpoint models may have minor differences.

🧰 Tools

Work Gloves
6-in-1 Screwdriver
Bucket
Large Bowl
Brush
Scrubbing Sponge
Tray
Needle Nose Pliers
Washing machine cleaner
Small tray

ШагиSteps

Make the washer safe

Run the pump out or drain program if the washer is full of water and still powered.
Don't force the door open while the drum is full of water or the door is locked.
Switch the washer off at the power supply and unplug it before touching the filter, hoses, or pipework.
Turn the cold water feed tap 90 degrees to shut off the water supply.
Shut off the property power supply stopcock if you can't find the washer's cold water feed tap.
Only shut off an outside stopcock if it supplies your property alone.
Wear rubber gloves when handling dirty drain water, sludge, or sharp debris.
Remove wet clothes if the door opens, and use a sponge to move leftover drum water into a sink or bucket.

Open the filter area

Use a flathead screwdriver to pry off the lower front cover at the bottom of the washer.
Pull the washer out slightly while keeping the rear hoses and pipework slack.
Get help if the washer feels too heavy or unstable to move safely.
Tilt the washer backward and set a bowl under the drainage filter.
If a small drainage hose sits beside the filter, remove its cap and drain the water into a tray or bowl.
Keep the bowl under the filter if there is no small drainage hose, because water will come out when the filter opens.

Remove the drainage filter

Turn the drainage filter anti-clockwise to loosen it.
If the filter is stuck, tighten it slightly and loosen it again to free trapped debris.
Use pliers only if necessary, and grip gently because the plastic filter can crack.
Catch the draining water in the bowl or tray.
Remove coins, face masks, hair clips, and other debris from the filter.

Clear the pump impeller

Tilt the washer forward a little to drain more water from the filter opening.
Look inside the filter opening and find the impeller at the back.
Remove hidden objects blocking the impeller, such as hair clips.
Watch for sharp debris inside the pump opening.
Spin the impeller with a finger and make sure it turns freely.

Clean the filter and housing

Use a brush to scrub inside the filter opening and remove sludge.
Scrub the drainage filter with hot, soapy water.
Remove sludge and mold from the filter.
Clean the dispenser drawer if it is dirty.
Confirm the impeller still spins freely after cleaning.

Reinstall the drainage filter

Line up the drainage filter with its housing.
Turn the filter clockwise until it locks into position.
Stop when the filter handle sits in the vertical position.
Make sure the filter is fully seated to prevent leaks.
Press the lower front cover back into place.
Set the washer upright and push it back without kinking the hoses.

Run a cleaning cycle

Plug the washer back in and switch it on.
Turn the cold water feed tap 90 degrees back on.
Run an empty 90 °C wash or drum clean program with no clothes inside.
Add washing machine cleaner if available.
The cleaning cycle flushes the drainage system and helps freshen the washer.

Identify the drainage pipework

Unplug the washer and turn the cold water feed off again if the washer still won't drain.
Find whether the washer uses a standpipe drain or an under-sink drain connection.
A standpipe setup has the washer drain hose sitting in the top of a large vertical pipe with a U-bend.
An under-sink setup has the washer drain hose connected to the sink waste pipework.
Keep a bowl or bucket ready because stale water may spill and smell.

Check a standpipe drain hose

Pull the washer drain hose out of the standpipe.
Lower the hose into a bowl or bucket to drain trapped water.
Clean sludge from the outside of the hose end.
Use a mobile phone in video mode with the flashlight on to record down the standpipe.
Review the footage for clear water at the bottom or a sludge blockage.

Clean a standpipe U bend

Place a small tray under the U-bend.
Unscrew the tighteners on the U-bend.
Keep the tray under the joint because water may drain out and smell.
Remove the tube and empty the water into a sink.
Clean out any sludge inside the tube or U-bend.
Reinstall the tube and tighten the U-bend connections.
Put the washer drain hose back into the standpipe before running a program, or the washer will drain onto the floor.
Don't push the hose all the way to the bottom of the standpipe.

Check an under sink drain connection

Remove the clip holding the washer drain hose to the under-sink connection, if a clip is fitted.
Pull the drain hose off the connection.
Empty the hose into a bowl or bucket.
Check the hose for sludge or a blockage.
Unscrew the under-sink U-bend pipework and look inside for sludge.
Clean out any sludge from the U-bend.
Reinstall the pipework, reconnect the hose, and refit the clip.

Test the washer after pipework checks

Plug the washer back in and switch it on.
Turn the cold water feed tap 90 degrees back on.
Run an empty 90 °C wash or drum clean program with washing machine cleaner if available.
Check the filter, drain hose, and pipework for leaks during the test.

Check for persistent drainage problems

If the washer still won't drain and access is safe, check the outside drainage and manhole covers on the property for blockages.
Don't lift shared or unsafe covers, and don't enter a drain or manhole.
Arrange a CCTV drainage survey and drain cleaning if the property drains are blocked.
If the property drains are clear, the washer may have a faulty drain pump or control board.
Call a washing machine service technician for drain pump or control board faults.
Call a plumber for blocked drainage pipework beyond the washer.

Prevent smells

When a wash program ends, leave the drum door and dispenser drawer slightly ajar.
Ventilation helps stop smells building inside the washer.

If the washer still won't drain after cleaning the filter, checking the hoses, and confirming the property drains are clear, stop using it and contact a qualified service technician or plumber. Repair didn't go as planned? Ask our Answers community for help.

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