How to Troubleshoot Drainage Issues in a Beko Washing Machine

BekoBEKO Washing MachineModerate⏱ 30 - 45 minutes

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Use this guide to troubleshoot a Beko front-loading washing machine that won't drain, leaves clothes wet, or finishes a rinse and spin cycle with water still in the drum. The drainage filter, pump filter, or coin catcher traps debris before it reaches the drain pump, so cleaning it can often restore normal draining. This guide was written for a Beko front-loading washing machine, but other models may have minor differences.

🧰 Tools

Bucket
Waterproof gloves
Scrubbing Sponge
Shallow tray
Shop Towels or Rags
Brush
Washing machine cleaner

ШагиSteps

Make the washing machine safe

Switch the washing machine off at the power supply and unplug it before touching the filter or pipework.
If the outlet, plug, or floor is wet, don't touch the plug until the power is safely isolated.
Locate the cold water power supply hose at the back of the machine and turn the tap 90 degrees to shut it off.
If you can't find the cold water hose, turn off the water at the stopcock.
Don't turn off a shared street stop tap if you live in a block of flats, because it can cut off other people's water.
If the drum still contains water, carefully open the door and use a sponge to remove as much water as possible.
Contact a professional if you can't safely unplug the machine, turn off the water, or move the appliance.

Drain water from the emergency hose

Pull open the service flap in the bottom right corner of the front panel.
Unclip the small drain hose and pull it out from the machine.
Place a shallow tray or bowl under the hose, because the built-in tray doesn't hold much water.
Remove the cap from the hose and let the water drain slowly.
Blocked washer water can smell bad, so wear waterproof gloves if you want extra protection.
Empty the tray or bowl into a sink as it fills, because a blocked machine may release three or four trays of water.
When the water stops draining, refit the hose cap and clip the hose back into place.

Remove the drainage filter

Place an old towel or sponge under the drainage filter to catch the remaining water.
Turn the drainage filter slowly to loosen it and let the water drip out gradually.
Don't unscrew the filter quickly, because trapped water can spill out.
If the filter is hard to turn, tighten it and loosen it repeatedly to work the blockage free.
A hair clip is a common cause of a jammed filter.
Use extra force only carefully, because the filter is plastic and can break.
Pull the filter out once it turns freely.

Clean the filter and coin catcher

Remove any debris from the filter, including hair clips, coins, hair bands, or face masks.
Face masks can also get caught down inside the drum rubber.
Use a brush and hot, soapy water to scrub the filter clean.
Remove any hair tangled around the filter.
Clean the dispenser drawer while the washer is being serviced if it also needs attention.

Clean the impeller opening

Reach into the filter opening and gently check that the impeller at the back spins freely.
Keep your fingers clear of sharp metal debris such as hair clips.
Remove any debris from the back of the opening.
Use a brush and hot, soapy water to clean inside the filter opening.
Use a kitchen cloth to wipe the inside of the opening clean.

Reinstall the filter and test for leaks

Line up the drainage filter and turn it clockwise until it locks into position.
Leave the service flap open during the test so you can see whether the filter leaks.
Plug the washing machine back in, switch it on, and turn the cold water feed back on.
Run a drum clean cycle or an empty 90 °C wash with washing machine cleaner if available.
Watch the filter area during the wash to make sure it doesn't leak.
If the filter leaks, stop the program, unplug the washer, turn off the water, and refit the filter.

Prepare to check the drainage pipework

If the machine still doesn't drain properly, unplug it and turn off the cold water before checking the drainage pipework.
Identify whether the drainage hose runs into a wall standpipe or connects under the sink.
Place a bucket or bowl nearby before removing any hose, because smelly water can spill out.
For a wall standpipe, lift the washing machine drain hose out of the top of the pipe.
Clean any sludge from the outside of the hose end.

Inspect the wall standpipe

Use a mobile phone in video mode with the flashlight on to record inside the standpipe.
Review the footage and check whether the pipe shows clear water or heavy sludge.
Place a tray under the U-bend at the bottom of the standpipe.
Undo the tighteners on the U-bend if they can be removed safely.
Expect water, sludge, or debris to come out when the U-bend opens.
Clean the U-bend until water can flow freely through it.
Line the U-bend back up and tighten it securely.

Refit the standpipe drain hose

Insert the washing machine drain hose back into the standpipe.
Don't push the hose all the way to the bottom of the pipe.
Push the hose in gently about half a foot to a foot.
Make sure the hose is back in the pipe before running the washer, or water will spill onto the floor.

Inspect the under sink drain connection

For an under-sink setup, release the clip holding the drain hose to the connector.
Gently slide the hose off and drain any water into a bucket.
Check that the hose end and connector are in good condition and clear of blockages.
Undo the under-sink U-bend and check inside for sludge or blockages.
Clean out any sludge or debris you find.
Reinstall the U-bend, slide the hose back onto the connector, and refit the clip.

Flush the machine after clearing pipework

Plug the washing machine back in and switch it on.
Turn the cold water feed back on.
Run an empty 90 °C wash with washing machine cleaner if available.
Watch the drain hose, filter, and pipe connections for leaks while the machine fills and drains.
Stop the program and isolate power and water before tightening any leaking connection.

Check outside drainage or call a professional

If the washer still won't drain, check any outside drainage on the property if you can access it safely.
Lift accessible drainage covers and look for blockages.
Don't enter drains or reach into pipework you can't see clearly.
Arrange a CCTV drainage survey if you can't access the drain covers or need to confirm the pipework is flowing smoothly.
Call a plumber if the drainage pipework is blocked or unsafe to inspect.
Call a washing machine service engineer if outside drainage is clear, because the drain pump or computer board may be faulty.

Ventilate the washer after use

Leave the dispenser drawer slightly ajar after a washing program.
Leave the drum door slightly open to help ventilation and reduce smells and mold.

After the filter, impeller, and drainage pipework are clear, the washer should drain normally during a rinse and spin or empty 90 °C wash. Repair didn't go as planned? Ask our Answers community for help.

«How to Troubleshoot Drainage Issues in a Beko Washing Machine» — автор eCuration, iFixit, лицензия CC BY-NC-SA 3.0. Показано без изменений. Открыть оригинал и комментарии →