How to Find Error Codes and Use Diagnostic Modes on a Front Load Whirlpool Washer

WhirlpoolWhirlpool Washing MachineModerate⏱ 10 - 20 minutes

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If your Whirlpool front load washer isn’t working right, the built-in diagnostic mode can show stored error codes and run test routines to help narrow down the problem. This guide shows how to enter diagnostics, read and clear error codes, run the available test modes, and exit safely. Button layouts can vary slightly between models, but the same approach usually applies. Featured model WFW5620HW.

ШагиSteps

Prepare for diagnostic mode

Keep hands, hair, and loose clothing away from the drum and door opening during any test that may move the washer.
Don’t remove panels or touch internal wiring while the washer is plugged in, because diagnostics require power.
Make sure the washer is in standby mode, not actively running a cycle.

Enter hidden diagnostic mode

Choose any three buttons on the control panel that aren’t the Power button.
Press the three chosen buttons in the same order three times within eight seconds.
Confirm diagnostic mode by checking that the full user interface lights up.
If diagnostic mode won’t enter reliably, try using the white touch keys instead of the black touch keys.

Understand the button mapping and exit rule

Label the three buttons you picked as button one, button two, and button three based on the order you pressed them.
Use the Power button to exit diagnostics at any time and return the washer to standby mode.
Re-enter the three-button sequence any time you return to standby mode.

Read the initial displayed error code

Watch the display after entering diagnostics, because the first stored error code may flash automatically.
Let the code keep flashing while you write it down, because it won’t stop until you switch to another diagnostic mode.

Retrieve stored error codes

Press button three to enter the error code mode.
Press button three repeatedly to cycle through all stored error codes.
Keep pressing button three until the codes repeat if you want to confirm you’ve seen them all.

Clear stored error codes

Press and hold button three for five seconds to delete all stored error codes.
Expect the washer to return to standby mode after the codes are cleared.
Press the Power button to exit if needed, because the manual lists Power as the way to back out of the code display.
If the washer runs and the problem happens again, the same error code can show up again immediately.

Look up what the code means

Match each displayed code to the error code list for the WFW5620 model to find its meaning and recommended checks.
Expect some model-to-model variation, because other versions of the washer can include additional codes.

Open the manual component test selector

From the initial diagnostic screen, press button two to show a three-digit test number.
Press the Soil button to increase the test number.
Press the Temperature button to decrease the test number.
Select a test number from 001 to 012, because this system won’t go below 001 or above 012.

Run and stop a selected test

Press the Start button on the black row of buttons to begin the selected test.
Let the washer run the test until it times out, because tests run for a set number of minutes.
Press the Power button to end a running test early.

Run the quick test cycle

Set the test number to 012 and start it to run the quick test cycle.
Watch the washer as it executes multiple commands in sequence, because this can help you see which stage fails.
Wait for the quick test cycle to finish and return to the initial diagnostic screen.

Test the buttons and lights using the HMI test

Press button one to start the human machine interface test and light up all available indicators.
Press the other buttons to confirm they register and respond.
Press and hold button one for five seconds to exit the HMI test.
Press the Power button to return to standby mode if you prefer.

Use the troubleshooting guide with your results

Use the service troubleshooting guide for your model to follow the suggested checks for the specific code and any failed test behavior you observed.
Stop and get professional help if the washer shows signs of electrical burning, repeated breaker trips, or severe leaking.

Use the stored codes and test results together with your model’s tech sheet or service manual to narrow down the real fault before replacing parts. If the same code returns after clearing it and rerunning the washer, that repeat result usually points you back to the system that still needs repair. Repair didn't go as planned? Ask our Answers community for help.

«How to Find Error Codes and Use Diagnostic Modes on a Front Load Whirlpool Washer» — автор Ben Schlichter, iFixit, лицензия CC BY-NC-SA 3.0. Показано без изменений. Открыть оригинал и комментарии →