How to Use Diagnostic Mode on a Whirlpool Cabrio Washer or Dryer

WhirlpoolWhirlpool Washing MachineModerate⏱ 10 - 20 minutes

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Use this guide to enter diagnostic mode on Whirlpool Cabrio washers and dryers with touchscreen-style controls, check stored error codes, run built-in tests, and clear codes to see what comes back. This procedure is intended for consoles that look like the newer Cabrio touchscreen layouts, and it may not work on older consoles with different button arrangements.

🧰 Tools

Screwdriver Set

ШагиSteps

Confirm compatibility and prepare safely

Confirm the control panel matches the newer Cabrio touchscreen style before using this procedure.
Older Cabrio-style consoles may use a different diagnostic entry method, so these steps may not respond.
WARNING: Diagnostic tests can run motors, heat, and valves, so keep hands, hair, and loose clothing away from moving and hot parts.
This method is intended for the newer touchscreen-style Cabrio consoles shown in the video.

Put the machine in standby mode

Turn the machine off so the console is in standby mode and not showing a ready-to-start cycle screen.
Don’t try to enter diagnostics while the machine looks like it is ready to start a normal cycle.
Unplug the machine, wait a moment, and plug it back in to reset it into a state where diagnostics can be entered immediately.

Choose three buttons for diagnostics entry

Pick any three touch buttons that are not the Start button and not the Power button.
Write down the three buttons you chose and label them Button 1, Button 2, and Button 3.
Reminder: The same three buttons are used to control menus inside diagnostics, so you must remember your selections.
Choose buttons you can identify and repeat easily, because the same three buttons are used throughout diagnostics.

Enter diagnostics mode

Press Button 1, Button 2, and Button 3 in order.
Repeat the same sequence two more times so the full input is 1-2-3, 1-2-3, 1-2-3.
Complete all nine presses within 8 seconds.
If the machine doesn’t respond, return it to standby and try the full nine-button sequence again within 8 seconds.

Verify you are in diagnostics

Look at the display after the button sequence completes.
If everything is normal, the display shows 88.
If the machine has a problem stored, the display shows a numerical code instead of 88.
Some models show stored codes immediately instead of 88, so record whatever appears before moving on.

Learn the diagnostics button functions

Use only Button 1, Button 2, and Button 3 for commands while in diagnostics.
Tap buttons momentarily to access the main tests and menus.
Use Button 1 to access the UI and control system tests that handle error codes and major features.
Use Button 2 to access installation diagnostics for testing components to see if something has failed.
Use Button 3 to cycle through stored error codes when more than one code is present.
Long-pressing a button means holding it for at least 5 seconds, and it accesses a different set of commands.
Long-press commands can include exiting diagnostics, viewing software version information, and clearing stored error codes.

Display and cycle through error codes

Press Button 1 to enter the UI and control test area where error codes can be displayed.
If an error code is shown, press Button 3 to cycle through additional stored codes.
Reminder: Record every code exactly as shown before clearing anything.

Run the user interface and functional tests

Operate the knobs and press console buttons during the UI test to verify the indicators and lights turn on and off.
Press the Start button to run built-in tests while still in the user interface test area.
Watch the display for a console identification code at the start of the test.
Caution: The machine may run the motor, heat, and a water valve during this test, so keep clear of moving and hot parts.
Open the door to stop the test, and look for a door switch code that indicates the type of dryer.
If no door switch information appears, the door switch may be faulty.

Enter installation diagnostics

Return to the initial diagnostics menu, and re-enter the 1-2-3 button sequence if the machine requires it.
Press Button 2 to enter installation diagnostics.
Press the Start-Pause button to begin the installation diagnostics test run.
Read the results on the display when the test completes.

Interpret diagnostics results using the tech manual

Treat installation diagnostics results as hexadecimal-style codes that may not be self-explanatory on the screen.
Use the tech manual for the specific machine to translate hex results and to confirm error code meanings.
Caution: Unplug the machine before opening the console to retrieve the tech manual.
Remove two or three screws from the back of the console, lift the console, and locate the manual inside.
Error codes can vary by model, gas versus electric dryers, and washers versus dryers even when diagnostics entry is the same.

Clear stored error codes if needed

If the machine doesn’t respond at all to diagnostics entry or code display, the control board may be faulty.
Press and hold Button 3 for 5 seconds to clear stored error codes.
Reminder: Clearing codes erases history, so write down codes before performing a reset.

Exit diagnostics mode

Press the Power button twice to end diagnostic mode.
Press the Power button once or twice, or open the door, to exit remaining modes and return the machine to standby.
Reminder: Remove the machine from diagnostics before attempting normal operation.

Keep a written record of any codes you saw, and use the model-specific tech manual to confirm code definitions and test interpretations. If diagnostics won’t start or the console won’t respond, the control board is a likely suspect. Repair didn't go as planned? Ask our Answers community for help.

«How to Use Diagnostic Mode on a Whirlpool Cabrio Washer or Dryer» — автор Ben Schlichter, iFixit, лицензия CC BY-NC-SA 3.0. Показано без изменений. Открыть оригинал и комментарии →