How to Troubleshoot a Samsung Washing Machine Not Spinning Out Clothes - DC Error Code

SamsungSamsung Washing MachineModerate⏱ 1 - 2 hours

Инструкция на английском (оригинал iFixit). Непонятные термины — в разделе «Основы → Словарь».

If your Samsung top-load washer bangs around, flashes a DC error code, or won't reach full-speed spin, the tub is usually moving too much. This guide shows how to confirm worn suspension rods, level the washer, replace the rods safely, and check for deeper tub-support damage if the new rods don't solve the problem.

🧰 Tools

Phillips Screwdriver
6-in-1 Screwdriver
Level
Rubber-grip gloves
11 mm deep socket

⚙️ Parts

Suspension rod set

ШагиSteps

Confirm the symptoms

Watch for the washer failing to reach full-speed spin and leaving clothes soggy.
Listen for loud banging during spin, which can trigger an out-of-balance condition and a DC error code.

Test the suspension rods with a bounce test

Open the washer lid.
Use both hands to press down on the top of the tub at the left and right sides as hard as you can.
Let go quickly.
Replace the suspension rods if the tub bounces up and down a few times like a basketball.

Level the washer and reduce vibration

Use a level to check that the washer is level.
Adjust the legs by turning them in or out by hand until the washer sits level.
Fixing even a slight tilt can prevent banging, out-of-balance behavior, and DC errors during high-speed spin.
Consider using anti-vibration pads or an anti-vibration mat if the washer still shakes after leveling.

Choose the correct suspension rods

Identify the correct suspension rod style for the washer, because rod designs vary by Samsung model.
Measure the suspension rod length and match it to the replacement set before buying parts.
The video description notes common lengths around 26.65 inches and 26.4 inches, but the correct length depends on the model.

Prepare the washer and protect your hands

Make sure the washer is powered off and you can access it from the rear.
Wear rubber-grip gloves to hold the suspension rods more securely.
Wear a long-sleeve shirt to help avoid cuts from sharp metal at the washer corners.

Remove the top panel

Use a Phillips screwdriver to remove the two horizontal screws from the rear of the top panel.
Lift up the rear edge of the top panel.
Pull the top panel forward to release it from the two clips at the front and the metal fingers that hold the lid and chassis together.
Angle and reposition the top panel to expose each corner, but don’t pull it fully off if a wire harness prevents removal.

Remove and replace a suspension rod

Reach down into the tub and pull the suspension rod upward to move the plastic top cap up toward the corner slot.
Release the rod so it drops down into the bottom of the washer chassis.
Press the suspension rod down to free it from the molded slot at the bottom of the tub, and remove it.
Install the new rod by pressing it into the bottom slot, pulling up so it locks past the tub slot, and pulling it farther into the top corner housing.
Repeat this process for the other corners by angling the top panel to create working room.

Handle the pressure hose clip on the rear rod

Reposition the top panel to access the rear corner with less clearance near the wire harness.
Unhook the plastic clip that attaches the pressure hose assembly to the suspension rod.
Gently uncoil the pressure hose from the rod if it’s wrapped around it.
Install the new rod, and snap the pressure hose clip back onto the rod.

Replace the last rod carefully near the drain pump

Reposition the top panel to access the last rear corner.
Remove the rear back plate if you need better visibility while working in the corner.
Use a Phillips screwdriver to remove the four screws from the back plate and the screw from the wire harness cover at the top left.
Remove the old rod and install the new rod using the same pull-up and push-down method.
Work delicately if the rod wants to hit or jam near the drain pump area.
Don’t press too hard in this corner, because you can damage the drain pump or its housing.

Reinstall the top panel

Set the top panel back in place and square it up.
Slot the front in first, push the panel toward the rear, and engage it onto the metal fingers.
Reinstall the two rear screws with a Phillips screwdriver.
Reinstall the rear back plate and the wire harness cover screw if you removed them for access.

Verify the repair with another bounce test

Press down on the tub as hard as you can and release it quickly.
Confirm the tub no longer bounces repeatedly and is far less likely to move when released.

Do a basic check for tub support damage if problems remain

Open the washer lid and remove the pulsator cap using a flathead screwdriver.
Use an 11 mm deep socket to remove the screw holding the wash plate on.
Remove the wash plate, which can be very difficult on some washers.
Inspect the metal tub support under the wash plate for unusual holes or metal that looks worn through.
If the support metal is eaten through, the fix is replacing the bracket, but the repair can be expensive enough to consider replacing the washer.

Reinstall the top panel and confirm the washer completes a balanced spin before returning it to service. Repair didn't go as planned? Ask our Answers community for help.

«How to Troubleshoot a Samsung Washing Machine Not Spinning Out Clothes - DC Error Code» — автор Ben Schlichter, iFixit, лицензия CC BY-NC-SA 3.0. Показано без изменений. Открыть оригинал и комментарии →